This paper captures a podcast discussion with Dr. Heidi Gardner, following the launch of her new book Smarter Collaboration. In an engaging conversation we cover a wide range of topics from firms that do a great job of collaboration to leadership and managing change. There’s depth around compensation models, improving performance systems and exploration of metrics that enable or inhibit collaboration. We also cover purpose and feedback, and touch the influence of Chat GPT in a new world. This discussion with one the most influential thought leaders in the professional services sector today is well worth a read.